Use Positive Language

• Say: “Many guests love pairing this drink with our croissant—would you like to try it?”
• Avoid: “You should get a muffin too.”

Offer Choices, Don’t Command

• Provide options: “Would you like a chocolate chip or blueberry muffin with that?”
• Let guests feel in control of their selection.

Highlight Benefits

• Explain why it’s a good addition: “This pastry pairs perfectly with your latte and is fresh out of the oven.”

Be Observant & Responsive

• Note body language and cues; don’t push if the guest seems uninterested.
• Offer suggestions when it naturally fits the conversation.

Practice Timing

Suggest extras after taking the order but before finalising payment, or while preparing drinks for wait times.